Frequently Asked Questions

What is GiftNola?

GiftNola is a trusted provider of information and services related to digital gift cards. Based in Greensburg, Pennsylvania, we help individuals understand and utilize digital gift cards for personal use and gifting purposes.

What are digital gift cards?

Digital gift cards, also known as e-gift cards or electronic gift cards, are virtual versions of traditional physical gift cards. They are delivered electronically via email and contain a unique code that can be used to make purchases at participating retailers either online or in-store.

How are digital gift cards different from physical gift cards?

Digital gift cards are delivered instantly via email, require no shipping, create no physical waste, and can be stored electronically. Physical cards require shipping time, can be lost or damaged, and take up physical space. Both function the same way in terms of purchasing power and usage.

Are digital gift cards safe?

Yes, digital gift cards are generally safe when purchased from authorized retailers and trusted sources. Each card has a unique code that functions like cash. As long as you protect your code and don't share it with untrusted parties, your gift card remains secure.

How quickly will I receive my digital gift card?

Digital gift cards are typically delivered within minutes of purchase completion. In rare cases, delivery may take up to a few hours. If you haven't received your gift card within this timeframe, please check your spam folder or contact our support team.

Can I schedule a digital gift card for future delivery?

Many digital gift card providers offer the option to schedule delivery for a specific date and time. This is perfect for birthdays, holidays, or special occasions. Check the purchase options when selecting your gift card.

What denominations are available?

Most digital gift cards are available in common denominations ranging from $10 to $500. Some providers also offer custom amount options where you can specify any value within a certain range. The available denominations vary by retailer and card type.

Can I purchase gift cards in bulk?

Yes, many retailers offer bulk purchase options for businesses or individuals who need multiple gift cards. For corporate partnerships or large orders, please contact us at [email protected] for special arrangements.

What payment methods are accepted?

Major credit cards and trusted payment services are accepted. All transactions are processed through secure, encrypted connections to protect your financial information.

Will I receive a receipt for my purchase?

Yes, you will receive an email confirmation with a receipt immediately after your purchase is completed. We recommend saving this receipt for your records.

How do I redeem my digital gift card?

To redeem your digital gift card online, enter the unique code provided in your email during checkout at the retailer's website. For in-store use (if supported), show the code to the cashier on your mobile device or printed confirmation. Detailed redemption instructions are included in your gift card email.

Can I use my gift card multiple times?

Yes, most gift cards can be used multiple times until the balance is depleted. If your purchase is less than the card balance, the remaining amount stays on the card for future use.

How do I check my gift card balance?

You can typically check your balance by visiting the retailer's website and entering your card number, calling their customer service line, using their mobile app, or checking your last purchase receipt.

What happens if my purchase exceeds my gift card balance?

If your purchase total is more than your gift card balance, you can pay the difference using another payment method such as a credit card, debit card, or another gift card (if the retailer allows combining payment methods).

Can I combine multiple gift cards for one purchase?

This depends on the specific retailer's policies. Many retailers allow you to use multiple gift cards for a single transaction, while others may limit you to one card per purchase. Check with the specific merchant for their policy.

Can digital gift cards be used internationally?

This varies by retailer and gift card type. Some gift cards are restricted to use within the United States, while others may be usable internationally. Always check the terms and conditions of the specific gift card for geographic restrictions.

Do digital gift cards expire?

Under U.S. federal law, gift cards cannot expire within 5 years of purchase. However, specific expiration terms vary by issuer and card type. Check the terms and conditions included with your gift card for specific expiration information.

Are there any fees associated with gift cards?

Most modern gift cards do not have maintenance or dormancy fees. However, some cards may charge fees after a period of inactivity (typically 12 months or more). Any fees must be clearly disclosed in the gift card terms and conditions.

Are there restrictions on what I can buy with a gift card?

Some gift cards have restrictions on certain products or services. For example, some cards cannot be used to purchase other gift cards, alcohol, tobacco, or lottery tickets. These restrictions are set by the issuing retailer and will be outlined in the card's terms.

Can I reload a digital gift card?

Whether a gift card can be reloaded depends on the specific card type and issuer. Many retailer-specific gift cards can be reloaded, while promotional or third-party cards typically cannot. Check the card details for reload options.

I didn't receive my gift card email. What should I do?

First, check your spam or junk mail folder. Sometimes gift card emails are filtered incorrectly. Also verify that you entered the correct email address during purchase. If you still can't find it, contact our support team with your order number and we'll resend it.

My gift card code isn't working. What should I do?

Double-check that you've entered the code exactly as shown, including any dashes or spaces. Ensure you're using the card on the correct retailer's website and that the card hasn't expired. If problems persist, contact the gift card issuer's customer service for assistance.

What if I accidentally delete my gift card email?

Contact our support team with your purchase details, and we can resend your gift card information. This is why we recommend saving or printing your gift card codes when you first receive them.

What if someone else uses my gift card code without permission?

Gift card codes function like cash, so it's important to protect them. If someone gains access to your code and uses it without permission, contact the gift card issuer immediately. While recovery may be difficult, they may be able to help depending on the circumstances.

Can I get a replacement if my gift card is lost or stolen?

This depends on the gift card issuer's policies. Unlike physical cards, digital gift cards exist as codes in your email, so they can't truly be "lost" as long as you have the email. If your email was compromised, contact the issuer immediately for assistance.

Can I return or exchange a digital gift card?

Generally, digital gift cards cannot be returned or exchanged once the code has been delivered, as they are considered final sale. However, exceptions may be made for technical errors, invalid codes, or unauthorized purchases. See our Refund Policy for details.

Can I get a refund for an unused gift card?

Refund policies vary by issuer and situation. Some states require retailers to provide cash refunds for small remaining balances. Check your specific gift card terms and our Refund Policy for more information.

What if I purchased the wrong gift card?

If you realize your error immediately after purchase and before the code has been delivered or accessed, contact us right away. We may be able to cancel and reprocess your order. However, once a gift card code is generated and sent, it typically cannot be exchanged.

Is my personal information secure?

Yes, we take your privacy and security seriously. All transactions are encrypted using industry-standard security protocols. We never sell or share your personal information with third parties for marketing purposes. Read our Privacy Policy for complete details.

How should I protect my gift card codes?

Treat gift card codes like cash. Don't share them publicly, keep the email in a secure folder, and only enter them on official retailer websites. Be cautious of phishing scams asking for your gift card information.

What should I do if I suspect fraud?

If you suspect fraudulent activity related to your gift card purchase or use, contact us immediately at [email protected] or call (724) 834-2700. Also report the incident to the gift card issuer and, if necessary, your local authorities.

How can I contact customer support?

You can reach our customer support team via:

• Email: [email protected]
• Phone: (724) 834-2700
• Contact Form: Contact Page

Our business hours are Monday-Friday, 9:00 AM - 5:00 PM EST, and Saturday 10:00 AM - 2:00 PM EST.

How long does it take to receive a response from support?

We strive to respond to all inquiries within 24-48 hours during business days. For urgent issues, calling our phone line during business hours typically provides the fastest response.

Do you offer support in languages other than English?

Currently, our primary support is provided in English. However, we do our best to accommodate requests in other languages when possible. Please reach out and we'll work with you to address your needs.